Frequently Asked Questions

📦 How long does shipping take?

Delivery time is 3 to 7 business days depending on your location in Chile. For remote areas, it may take a few additional days.

💳 What payment methods do you accept?

We accept credit cards, debit cards, bank transfers, and other methods available at checkout.

🔄 Can I exchange or return a product?

Yes. You have up to 10 calendar days from the receipt of the product to request an exchange or return. The product must be in its original condition and unused.

📧 How can I contact you?

You can write to us through our Contact page or through our social media channels. We respond within a maximum of 24 business hours.

📦 How do I track my order?

Once your order has been shipped, we will send you an email with the tracking number so you can track your shipment in real time.

🌎 Do you ship all over Chile?

Yes, we ship to the entire national territory, including remote regions.